Widerrufsrecht

Last updated: 2026-08-14

We want you to love your Kelpia piece. Please read below how returns, refunds, and exchanges work.

Damaged, defective, or wrong items Every piece is made to order, so we care deeply about quality. If your item arrives damaged, defective, or you received the wrong product, contact us within 30 days of receiving your order at hello@kelpia.eu and include a photo showing the issue. We'll replace it for free or issue a refund.

Right of withdrawal (EU/EEA customers) If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To return an item, email us at hello@kelpia.eu with your order number and we'll send you the return address and instructions.

Please note:

• You are responsible for the direct cost of returning the item.
• You are entitled to a refund of the item and the standard delivery cost you originally paid (any extra cost for a premium or express delivery option you chose is not refunded).
• We will issue the refund within 14 days of receiving the returned item, or of receiving proof that you have sent it back, using the same payment method you used for your order.
• You may handle the item only as necessary to inspect it. If the item shows signs of use or wear beyond what is needed to check it (for example, if it has been worn or washed), we may reduce your refund to reflect the loss in value.

Change of mind outside the withdrawal period Because our products are made to order, we are unable to accept returns for a change of mind after the 14-day withdrawal period has ended, or where the right of withdrawal does not apply. Please review the size guide and product description carefully before ordering.

How to reach us for any return, refund, or exchange, email us at hello@kelpia.eu with your order number. We'll get back to you as soon as we can and help you out.