Shipping policy

Shipping Policy
Last updated: 31 October 2026

Every Kelpia scrunchie is made to order, so each one is produced especially for you after you place your order. Please allow time for both production and delivery.

Order processing (production)
Once your order is placed, it takes 2–5 business days to produce your scrunchie and prepare it for shipping. You’ll receive an email with tracking as soon as your order ships.

Shipping prices

  • United Kingdom: £2.99
  • United States: $3.99
  • European Union & rest of Europe: €3.99
  • Australia: $9.99 AUD

Free shipping on the 3-scrunchie bundle, to every country we ship to.

Estimated delivery times (production + delivery, business days Mon–Fri)

  • United Kingdom: 8–14 business days
  • United States: 9–14 business days
  • European Union: 5–16 business days
  • Rest of Europe: 10–27 business days
  • Australia: 21–25 business days (about 5 weeks)

These are estimates, not guarantees. Delivery may occasionally take longer because of carrier delays, customs checks, holidays or other things outside our control. In the run-up to Christmas, the product page shows the last day to order for delivery before Christmas in your country.

Tracking
As soon as your order ships, we’ll email you a tracking number so you can follow your parcel every step of the way.

Customs and import fees

  • EU and UK: no customs fees to pay on delivery.
  • Australia: orders under A$1,000 normally have no import duties.
  • Other countries: you may be charged handling, customs or import fees on delivery, depending on your country’s rules. These fees are set by your local authorities and are the customer’s responsibility.

Damaged, faulty or lost parcels
If your scrunchie arrives damaged or with a print fault, or your parcel doesn’t arrive, email us at hello@kelpia.eu within 30 days with your order number (and a photo, if it’s damaged). We’ll send a free replacement.

Incorrect or incomplete address
Please double-check your shipping address before completing your order. If a parcel is returned to us because of an incorrect or incomplete address, or because it went unclaimed, you may be responsible for the cost of reshipping.